Shipping and Return Policy
Our shipping price is based off of the size and weight of the items you are ordering. We do not offer Flat rate shipping on any items! This often means that several items can ship in the same box without any additional shipping charges. You can add the items you want to your shopping cart and view the shipping price in your cart.
All domestic purchases are shipped via United States Postal Service by either First Class, Priority Mail, Parcel Post or UPS Ground depending on weight.
International Orders ship via Priority Mail or USPS First Class International depending on weight.
The “average” transit time for International delivery is about 2-5 weeks, however shipping times vary greatly depending on your location, the time of the year, and your local postal service…In some cased it can take up to 6 weeks for your order to be delivered. It just depends on customs.
Because of this we can NOT give you an exact delivery date nor promise that your package will arrive by a certain day, as there are no guarantees made by the postal service due to possible delays in customs at the borders.
*Tracking information is not available for international orders.
CUSTOMS / DUTY FEES
Depending on your country, additional customs charges, fees or taxes may be due when you receive your package. You are responsible for these fees and are not included in item and shipping price.
**WE DO NOT REFUND for any international shipments that are lost in transit.
We want all our customers to be truly happy with their new pottery. If for any reason you are not happy with your purchase, please contact us WITHIN 10 DAYS of receipt of package. Any returns or order cancellations must be authorized first and returned items must arrive back to us in original condition (unused and in original packaging).I will refund your purchase, minus the cost of shipping and a 20% restocking fee.
➤➤ Return shipping is the responsibility of the customer.We do not refund postage for unclaimed or undeliverable packages. Please understand that because the items were made just for you, CUSTOM OR PERSONALIZED ORDERS ARE NON-REFUNDABLE.*This includes CUSTOM COLOR OPTIONS.
Please be aware that there are color variations with every computer monitor and the color may look different in person than the color you see on your screen. Contact me for color samples.
➤➤ INSURANCE and tracking is provided on most of our items. If an item arrives damaged please contact us immediately. Claims must be filed WITHIN 30 days.If you received something damaged or items are missing from a package, please hang on to the contents you received and all the associated packing materials until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later.
➤➤ Please send us a picture of the broken item as soon as possible. It is required to file an insurance claim.
Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at:
Susan Gomez, Principle